How do I return an item?

Northern Brass Mouthpieces: 3 Day trial period with a $20.00 restocking fee if no purchase is made.

Callet Trumpets
A 3 day trial period is offered on New trumpets and Flugelhorns Only in the United States. Contact [email protected] for return authorization. Buyer pays return shipping and shipping to try a different model. No trial period on trumpets or flugelhorns sent outside the USA. Custom Trumpets warrants its brass wind instruments to be free from defects in materials and workmanship for a period of one (1) year from original date of purchase. Warranty is valid for the original purchaser only.


The warranty does not cover damage caused by abuse, neglect, misuse, tampering, modifications, accidents or normal wear and tear.

Finishes are guaranteed to be applied properly, using the very finest protective materials and techniques. Discoloration or peeling caused by damage, perspiration, corrosive atmosphere and other external sources are not covered under this warranty.

Defects caused by soldering acid bleeds or failure of the finish to adhere to the instrument surface are covered during the 1-year warranty period only. Custom Trumpets and Kanstul Musical Instruments will be the sole judges as to the cause of damage or defects. The repair of an instrument shall constitute in full of all claims of the buyer for damages and shall operate as a release of all claims for damages of both the buyer and Custom Trumpets/Kanstul Musical Instruments arising out of the warranty.

This warranty gives (you) specific legal rights and you may also have other rights which vary from state to state.


Authorized repairs must be made by Custom Trumpets in conjunction with Kanstul Musical Instruments. When necessary to return an instrument you must first contact our customer service department at [email protected]. Pictures and description of the possible warranty issue should be included.
Shipping and insurance charges for instruments requiring warranty services are to be paid by the owner.